Refund policy

RETURNS AND REFUNDS

We assess each return and refund enquiry on a case-by-case basis. We are confident that you will love our product, but if you receive a product you are not absolutely in love with, please let us know, and we can arrange an exchange or a refund. Returned goods must be in unused condition with packaging and order confirmation included. You will be responsible for return postage and the postage of the new item. Please email hello@lovesoyness.com.au for more information.

BREAKAGES 

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However, if damage has occurred to the product(s) inside, please email us at hello@lovesoyness.com.au within 24 hours of receiving the item, including a photo of the box and the broken candle inside the box. We will be more than happy to resolve any issues.

Thank you for choosing Love Soyness. We appreciate your understanding and cooperation.