Shipping policy

We offer free shipping for orders over $120 and a flat rate of $12.00 Australia- wide.

As a small business, we strive to provide the best value for our customers, and shipping is a significant part of that. Our shipping rates reflect the cost of handling and delivering our heavy and fragile products, ensuring they reach you in perfect condition. We try to offer the most affordable shipping cost to our customers by absorbing some of the cost.

Free Shipping Terms and Conditions:

Free shipping applies to standard-sized orders only.

Large or bulky orders, or those exceeding typical weight limits, may incur additional shipping fees due to increased shipping costs. If your order falls into this category, we will contact you with the specific shipping charges before processing your order.

Free shipping is available for orders being shipped within Australia.

Processing and Delivery Times:

We aim to process all orders within 1-3 business days.

For standard shipping within Australia, estimated delivery times are 3-7 business days.

During busier periods, such as Christmas, EOFY, and Black Friday, please allow up to 7-10 business days for delivery.

While we do our best to ensure prompt delivery, please note that shipping times may be affected by external factors beyond our control, especially during peak periods. Love Soyness is not liable for any delays caused by courier services taking longer than anticipated.